It may come down to one piece of software does 80-90% of what we'd like but the missing stuff is business logic for process and pipelining visitors and others. One option is choosing a vendor that has API's so we can develop our own fix or use EDI to link into another solution.
If it ends up that "processes" are what is missing -- there are now a few options for External Process Management. In negotiations for purchase we may be able to reduce price in an offer to share custom code we'd write and/or access to our custom solution that they would then add to the roadmap to duplicate in their software at the next major release.
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