Ship-of-Fools.com and their Mystery Worshiper survey is fantastic tool to read what others are doing well and where improvements can be made. To give long time attendees of a church some insight to someone who is church shopping and what types of things worked or didn't work for them at a church.
Here are the review questions / categories they use:
Descriptive:
- The church:
- Denomination:
- The building:
- The church:
- The neighborhood:
- The cast:
- The date & time:
Review:
- What was the name of the service?
- How full was the building?
- Did anyone welcome you personally?
- Was your pew comfortable?
- How would you describe the pre-service atmosphere?
- What were the exact opening words of the service?
- What books did the congregation use during the service?
- What musical instruments were played?
- Did anything distract you?
- Was the worship stiff-upper-lip, happy clappy, or what?
- Exactly how long was the sermon?
- On a scale of 1-10, how good was the preacher?
- In a nutshell, what was the sermon about?
- Which part of the service was like being in heaven?
- And which part was like being in... er... the other place?
- What happened when you hung around after the service looking lost?
- How would you describe the after-service coffee?
- How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?
- Did the service make you feel glad to be a Christian?
- What one thing will you remember about all this in seven days' time?
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