Monday, February 15, 2010

Critically Important Site to Read - Mystery Worshiper

Ship-of-Fools.com and their Mystery Worshiper survey is fantastic tool to read what others are doing well and where improvements can be made.  To give long time attendees of a church some insight to someone who is church shopping and what types of things worked or didn't work for them at a church.

Here are the review questions / categories they use:


Descriptive:

  • The church:
  • Denomination: 
  • The building: 
  • The church: 
  • The neighborhood: 
  • The cast: 
  • The date & time:
Review:


  1. What was the name of the service?
  2. How full was the building?
  3. Did anyone welcome you personally?
  4. Was your pew comfortable?
  5. How would you describe the pre-service atmosphere?
  6. What were the exact opening words of the service?
  7. What books did the congregation use during the service?
  8. What musical instruments were played?
  9. Did anything distract you?
  10. Was the worship stiff-upper-lip, happy clappy, or what?
  11. Exactly how long was the sermon?
  12. On a scale of 1-10, how good was the preacher?
  13. In a nutshell, what was the sermon about?
  14. Which part of the service was like being in heaven?
  15. And which part was like being in... er... the other place?
  16. What happened when you hung around after the service looking lost?
  17. How would you describe the after-service coffee?
  18. How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?
  19. Did the service make you feel glad to be a Christian?
  20. What one thing will you remember about all this in seven days' time?

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