As the communications systems are either very ridged or very loose at this church it makes it tough to implement tools like email distribution lists, web site and configure things like the phone system. Sometimes there are very ridged lines and committee/s oversight that only a few people know about, other times it is adhoc or the Vestry who oversee but they only meet once per month normally. In developing a communications plan and simplifying the process for certain things like approving use of Church facilities by groups inside the church -- we need an online system that can function and handle facilities scheduling.
I created an org chart to try and make sure organizations fell under the right hierarchy but really need to have it blessed and get some additional feedback so I can help make sure I configure things to help facilitate better communications.
I did create a distribution "Action List" that send to the Vestry Ex-Com, Judy and for the short term myself so that we can clear out and take to a point of resolution long standing complaints/issues/ideas people in the church have so we can track them to resolution which in many cases will be the "why" we can't or are not able to move forward but in an official response. My hope is that this will help clear the deck of baggage so that we can help people begin to move forward.
Showing posts with label Solutions. Show all posts
Showing posts with label Solutions. Show all posts
Saturday, March 20, 2010
Tuesday, March 9, 2010
Polycom Speaker Phones
http://poly.factoryoutletstore.com/cat/16823/Polycom-SoundStation-Expandable.html
For Trinity -- trying to see how compatible the Polycom's VOIP is to 8x8's service but always could just use the analog version and plug into an adapter.
For Trinity -- trying to see how compatible the Polycom's VOIP is to 8x8's service but always could just use the analog version and plug into an adapter.
Sunday, March 7, 2010
Episocpal ID / Emergency Call Card
Another area that I think could be done much better as we have an aging denomination is handling contact in case of emergency info, hospitalization, call for a priest at a hospital, etc.
An ID card linked to a database and phone number should be able to link that person to a congregation, emergency contact and an on call priest in case of hospitalization. Similarly if there is a medical directive and organ donor that too could be on the card / in the database.
Could also track those taking care of someone at home - older parent, children, etc. to see that their needs were met. Including things like family pet, etc.
An ID card linked to a database and phone number should be able to link that person to a congregation, emergency contact and an on call priest in case of hospitalization. Similarly if there is a medical directive and organ donor that too could be on the card / in the database.
Could also track those taking care of someone at home - older parent, children, etc. to see that their needs were met. Including things like family pet, etc.
Labels:
Customer Service,
End User Experience,
People,
Problem Areas,
Solutions
One of the big areas for missions and churches to know is...
Elderly Transport & Disability Accessibilty signage for each church. Is the number o fhandicap parking spots sufficient? What are the community/public transit options that work for seniors? Carpooling and ride sharing.
Labels:
End User Experience,
Engagement,
People,
Problem Areas,
Solutions
Monday, March 1, 2010
Moving towards an ideal solution - longer term
Currently reviewing several Church Management Solutions (ChMS), CRMs, Broadcast Email/Campaign Marketing Provider, Broadcast Voicemail, Google Apps, Workflow Automation, Automated Customer Service, Survey Solution, etc. to develop an integrated solution for a denomination of churches to handle day-to-day process management of their offices, develop automated or standard work flows, etc.
Specifically preparing them to handle an increase of contacts directly or funneled through a separate web site/phone system that will be backed by a sizable and ongoing community outreach & advertising campaign. Goal of the campaign is to develop interest and feed/assign prospective members/leads out to local congregations and have them be able to route, process, follow up and be accountable – all online enabled. This includes tracking and follow up with people with both fall out of the process as well as people who then are transitioned to attendees and later members.
We may specifically need assistance in integrating one of the online SaaS Church Management Solutions (Fellowship One, Community Church Builder, etc) with a CRM and Google Hosted Email apps to track communication/touches out to members and record that to their record.
We are potentially looking for a partner to handle development work to bridge a possible ChMS with a more functional CRM and then automate some workflows in between.
Labels:
Back Office,
Campaign Management,
ChMS,
CRM,
Customer Service,
Email,
People,
Problem Areas,
Process,
Solutions,
Technology Issues,
Tools
Saturday, February 27, 2010
Email This Page/Event/Post/Sermon/Blog Entry Feature
Really want to empower web site readers to be able to easily share items on the church web site. Sociable plug-in may do this -- but want to make sure it is clear to every visitor and attached to all types of content types whenerever possible. So "Email This"/"Share" page (or event or news item or sermon or blog post, etc.) that triggers a normal users email mailto: function or possibly records the entry into a trackable database.
Friday, February 26, 2010
Social Media Day
So I've been setting up new unique social media log-ins for St. Augustine's today under the email socialmedia@staugepiscopal.org.
Facebook Account
Facebook Fan Page
Twitter Account
Fickr.com Account
Ping.FM Account
Need to figure out best way to do RSS or Blog Update to post out to multiple simultaneous with links back the main St. Aug Site vs. staying on specific social media site.
Will take some experimentation.
Peter
Facebook Account
Facebook Fan Page
Twitter Account
Fickr.com Account
Ping.FM Account
Need to figure out best way to do RSS or Blog Update to post out to multiple simultaneous with links back the main St. Aug Site vs. staying on specific social media site.
Will take some experimentation.
Peter
Church Software, Web Based | Church Community Builder, CCB
Church Software, Web Based | Church Community Builder, CCB
Another option for a web based community with ChMS like functions. They are trying to be more friendly/open to Twitter, etc. Some of the twitter post out functionality could be made by using the "email to post" option direct w/twitter but also with other providers that repost to multiple sources simultaneously and they too accept items via "email to post" then syndicate across multiple sites.
Once again, Church Community Builder has gone and created new, innovative technology tools that integrate their web-based church management software with the ever-changing outside world of communications technology.
Today, I helped them announce a new feature that combines text messaging with Twitter. Who would have thought? This is a great idea -I’m not sure that anyone else out there is doing this. Here are the basics:
CCB Twext™ Offers the Following Benefits:
Group Texting: In addition to email and mail merge, every Group Leader has the option to communicate with their Group participants via Text Messaging.
Twitter™ Integration: If a group within the church has its own Twitter account, the Group Leader can add that account to their CCB Group. When utilized, a Text Message sent to the group will also immediately post as a Tweet on the group Twitter™ feed. This further extends the reach of the Text Message to those who may not receive text messages but are a member of the Twitter group.
Member Controlled: Group members have full control over their ability to receive text messages. They must proactively edit their CCB profile before receiving them. This ensures people don’t end up paying for text messages they do not wish to receive.
PhoneTree, Phone Tree, Message Services, Phone Messaging, Voice Messaging, Appointment Reminder, Emergency Notification, Text-To-Speech, Church Communication, Lab Test Results, Phone, Call, Communication by PhoneTree
PhoneTree, Phone Tree, Message Services, Phone Messaging, Voice Messaging,
Appointment Reminder, Emergency Notification, Text-To-Speech, Church Communication,
Lab Test Results, Phone, Call, Communication by PhoneTree
Appointment Reminder, Emergency Notification, Text-To-Speech, Church Communication,
Lab Test Results, Phone, Call, Communication by PhoneTree
Another outbound voicemail option w/texing too.
Thursday, February 25, 2010
Plug-in-o-rama
List of the potential WP related plug-ins to possibly install.
WordPress MU <- should we do this version vs. standard? If we ever want to have separate ministry or member blogs?
http://mu.wordpress.org/
PLUG-INs
========
Breadcrumbs
http://mtekk.weblogs.us/code/breadcrumb-navxt/
Facebook Connect
http://stepstogrowth.blogspot.com/2010/02/facebook-connect-wordpress-plugin.html
Sociable (Social Sharing of blog/pages icons)
http://stepstogrowth.blogspot.com/2010/02/sociable-plug-in-adds-graphic-links-to.html
Branded Link shortener plug-in to work with Sociable plug-in & WP permalink
http://stepstogrowth.blogspot.com/2010/02/wp-sociable-branded-link-shortener.html
Flutter (CMS plug-in to add new content types)
http://stepstogrowth.blogspot.com/2010/02/flutter-wordpress-cms-plugin-adds-new.html
Google Site Map for Searching
http://stepstogrowth.blogspot.com/2010/02/wp-plug-ing-google-site-map-maker.html
Google/Search Engine SEO plug-in for WP
http://wordpress.org/extend/plugins/all-in-one-seo-pack/
Google Calendar / ICS compatible Plug-in Importer
http://wordpress.org/extend/plugins/wordpress-ics-importer/
Alternative Calendar/Event System used in LivingOS themes:
http://livingos.com/wp/rs-event-plugin/
( Commentary on why he likes RS Events:
http://livingos.com/2008/05/19/blogging-your-church-with-wordpress-2-calendars-and-events-plugins/ )
Google Analytics Plugin
Wordpress.com stats plug-in (if needed - different enough from standard install) to catch stuff Google does not.
Plogger Press (or another Web Gallery for images solution)
Embed Galleries and have rotating/random images in sidebar widgets/site.
http://livingos.com/wp/plogger-press/
Embed WP functions into a non-WP page so that they can stay inside the template/theme.
http://wpengineer.com/embed-wordpress-functions-outside-wordpress/
Link redirection to migrate old page names/search results to the new names/locations.
http://go2.wordpress.com/?id=725X1342&site=webministrythoughts.wordpress.com&url=http%3A%2F%2Furbangiraffe.com%2Fplugins%2Fredirection%2F
We might want some plug-ins that help with navigation / sidebar / widgets.
http://lesterchan.net/portfolio/programming/php/
Audio/Video & Sermon Podcasts
=========================
I needs some advice/insight into which solution if any we need for embedding multimedia easily in pages and news items/blog posts. Separately or inclusive for how we are handling Sermons and having a Podcast RSS feed. There seem to be a lot of options - but its tough to sort through vs. know what comes included by default now with a 2.x install.
Sermon / audio Plugin Multiple Options
http://stepstogrowth.blogspot.com/2010/02/more-potential-audiomp3sermon-wp.html
Another set of links on Audio/Plug-in /Sermon Plug-in
http://stepstogrowth.blogspot.com/2010/02/sermon-podcast-related-services-tools.html
Even more links that cover Audio/Sermon as well as suggested Church related Plug-ins for WP
http://stepstogrowth.blogspot.com/2010/02/more-resource-links-on-churches.html
Another Alternative:
http://www.ministrypool.com/resources/sermons/diy-podcasting-on-wordpress.html
Podpress:
http://www.mightyseek.com/podpress
Sermon Browser:
http://www.4-14.org.uk/wordpress-plugins/sermon-browser
Themes:
http://webdevshare.wordpress.com/2009/06/21/elegant-themes-collections/
http://themes.livingos.com/
WordPress MU <- should we do this version vs. standard? If we ever want to have separate ministry or member blogs?
http://mu.wordpress.org/
PLUG-INs
========
Breadcrumbs
http://mtekk.weblogs.us/code/breadcrumb-navxt/
Facebook Connect
http://stepstogrowth.blogspot.com/2010/02/facebook-connect-wordpress-plugin.html
Sociable (Social Sharing of blog/pages icons)
http://stepstogrowth.blogspot.com/2010/02/sociable-plug-in-adds-graphic-links-to.html
Branded Link shortener plug-in to work with Sociable plug-in & WP permalink
http://stepstogrowth.blogspot.com/2010/02/wp-sociable-branded-link-shortener.html
Flutter (CMS plug-in to add new content types)
http://stepstogrowth.blogspot.com/2010/02/flutter-wordpress-cms-plugin-adds-new.html
Google Site Map for Searching
http://stepstogrowth.blogspot.com/2010/02/wp-plug-ing-google-site-map-maker.html
Google/Search Engine SEO plug-in for WP
http://wordpress.org/extend/plugins/all-in-one-seo-pack/
Google Calendar / ICS compatible Plug-in Importer
http://wordpress.org/extend/plugins/wordpress-ics-importer/
Alternative Calendar/Event System used in LivingOS themes:
http://livingos.com/wp/rs-event-plugin/
( Commentary on why he likes RS Events:
http://livingos.com/2008/05/19/blogging-your-church-with-wordpress-2-calendars-and-events-plugins/ )
Google Analytics Plugin
Wordpress.com stats plug-in (if needed - different enough from standard install) to catch stuff Google does not.
Plogger Press (or another Web Gallery for images solution)
Embed Galleries and have rotating/random images in sidebar widgets/site.
http://livingos.com/wp/plogger-press/
Embed WP functions into a non-WP page so that they can stay inside the template/theme.
http://wpengineer.com/embed-wordpress-functions-outside-wordpress/
Link redirection to migrate old page names/search results to the new names/locations.
http://go2.wordpress.com/?id=725X1342&site=webministrythoughts.wordpress.com&url=http%3A%2F%2Furbangiraffe.com%2Fplugins%2Fredirection%2F
We might want some plug-ins that help with navigation / sidebar / widgets.
http://lesterchan.net/portfolio/programming/php/
Audio/Video & Sermon Podcasts
=========================
I needs some advice/insight into which solution if any we need for embedding multimedia easily in pages and news items/blog posts. Separately or inclusive for how we are handling Sermons and having a Podcast RSS feed. There seem to be a lot of options - but its tough to sort through vs. know what comes included by default now with a 2.x install.
Sermon / audio Plugin Multiple Options
http://stepstogrowth.blogspot.com/2010/02/more-potential-audiomp3sermon-wp.html
Another set of links on Audio/Plug-in /Sermon Plug-in
http://stepstogrowth.blogspot.com/2010/02/sermon-podcast-related-services-tools.html
Even more links that cover Audio/Sermon as well as suggested Church related Plug-ins for WP
http://stepstogrowth.blogspot.com/2010/02/more-resource-links-on-churches.html
Another Alternative:
http://www.ministrypool.com/resources/sermons/diy-podcasting-on-wordpress.html
Podpress:
http://www.mightyseek.com/podpress
Sermon Browser:
http://www.4-14.org.uk/wordpress-plugins/sermon-browser
Themes:
http://webdevshare.wordpress.com/2009/06/21/elegant-themes-collections/
http://themes.livingos.com/
Another Church Specific ChMS / CRM Option
http://www.faithhighway.com/church-management-software-and-other-church-software.php
They also do the Sermon Connect service.
http://sermonconnect.com/
They also do the Sermon Connect service.
http://sermonconnect.com/
Labels:
ChMS,
CRM,
Customer Service,
End User Experience,
Engagement,
Problem Areas,
Process,
Solutions,
Tools
What a church homepage should have...
http://churchblogger.wordpress.com/2006/08/16/what-features-does-a-church-website-need-on-its-homepage/
In addition to the list below I'd add event listing/calendar feed for a 7 day period.
In addition to the list below I'd add event listing/calendar feed for a 7 day period.
What features does a church website need on its homepage?
16 August 2006 in Christian, Christian websites, Church, Church Websites, Church blog, Church blogging | by David
Having established some of the differences between a straight blog and a church website, what specific features of a church website do we need to incorporate on the front page?
- Welcoming: A clear welcome to greet visitors, in much the same way visitors would be welcomed on a Sunday morning.
- Main meeting times: People will not be able to visit the church without these. First time visitors will come on the Sunday service not Wednesday homegroup, so the details for the other activities can be placed on another page.
- Contact details: It is important that the contact details for the church (address/email/telephone number) are shown in a prominent place. When we visit a corporate site and the site only has email contact details, it gives the impression of being less solid and more likely to disappear with you rmoney. With a church website, people need to know the physical location, even if it is a house church.
- Photographs: (I am conscious that at present the church website I am working on does not fulfil this criteria). But there should be photographs of the congregation and not of the church building. The people are the church, not the building and smiling people have a very strong impact.
- Mission statement: It could be argued that a jargon-filled, wordy statement might put off seekers, but for those Christians coming into the area looking for a church it is important that they can see where a church stands. Perhaps place this on another page with one or two lines on the front page.
- Updated news: Finally, as this website is a current reflection of what is happening at the church, it needs to be updated regularly. This may mean that the weekly or monthly news letter or bulletin is posted online. But something needs to be updated or visitors will not return.
Monvee took the webinar
Their system continues to look intriguing and possibly a good match with re-engaging the 45 and less or non-regular attendees to compliment Alternative Worship. It is very Web 3.0 which is good for us techies but they are addressing how to be friendly to those less computer savvy. Pricing right now is somewhat affordable over all especially since they are waiving a lot of the fees they will charge in the future, in exchange for participating in the beta. Beta pricing is based on % of annual budget, # of average monthly adult attendees, % of those we plan to include & reach -- formula sounds difficult but it is not.
Will continue to research and see where it takes me. They stress "disciples need to be handcrafted, they can't be mass produced."
I'm communicating with Jamie George @ Monvee who is Episcopalian herself and trying to build up a ministry to the unchurched / youth / Gen X. So there is a good level of understanding of cultural/church issues vs. only evangelic mega-church or new seed churches. Which has been an issue for some of the other tools and ChMS's I've looked at.
http://monvee.com/
Will continue to research and see where it takes me. They stress "disciples need to be handcrafted, they can't be mass produced."
I'm communicating with Jamie George @ Monvee who is Episcopalian herself and trying to build up a ministry to the unchurched / youth / Gen X. So there is a good level of understanding of cultural/church issues vs. only evangelic mega-church or new seed churches. Which has been an issue for some of the other tools and ChMS's I've looked at.
http://monvee.com/
Saturday, February 20, 2010
Join the Choir Sunday - Lift Every Voice & Sing
Concept that you can show up at 9:15, get on the robes and go through some practice time with the choir/music director. When service is over get your picture taken in the robes and let people share that with friends & family. We'd give tools to people i.e. email w/graphic to share that they could send to friends and family to invite them that sunday.
We could video or audio record the singing and post online so people could share that with friends.
We could do a gospel lunch/brunch if the response was good after the first time.
Would need to pick hymns/gospel songs that are widely known and in a normal key. Might encourage a few attendees to join the choir.
We could video or audio record the singing and post online so people could share that with friends.
We could do a gospel lunch/brunch if the response was good after the first time.
Would need to pick hymns/gospel songs that are widely known and in a normal key. Might encourage a few attendees to join the choir.
Friday, February 19, 2010
USPS - Postage Options
Do we have a Mailing Permit for bulk mail? Are we setup/trained for it?
Do we have a way to use the PC postage meter solutions if unwilling to purchase a postage machine.
Two possible PC based solutions:
• Mailing Permit Imprints
If you're a business or non-profit mailer with fairly standard, cyclical mailings you should consider a mailing permit. For an annual fee you can set up a centralized postage payment account with the Postal Service. When you use a Mailing Permit account you print a permit imprint indicia on your mail pieces. This type of indicia simply indicates 'Postage Paid" without specifying an amount and your mailing account is deducted on the basis of weight and standardization of your mailing.
• Postage Meters
With the latest technology advances meters have become even more popular as a convenient way to pay for postage and track costs. Meters are machines that are leased from commercial manufacturers in cooperation with the Postal Service that allow you to dial-up and download postage directly into the machine and then print it as you need it. Meters print postage meter indicia indicating the postage paid directly onto the mailpiece or onto an approved label. A particular advantage of meters is the ability to print the exact rate you need for your particular mailing.
• PC Postage™ Products
If you prefer doing business from your computer, consider PC Postage software products. Like postage meters, PC Postage products and services are available from commercial providers in cooperation with the Postal Service. With PC Postage software you can purchase postage over the Internet and use your standard desktop printer to print the PC Postage indicia directly onto envelopes or labels for your mail or packages. There are great additional features like printing variable rates, integration with scales and related online applications, and postage expense reports.
If you're a business or non-profit mailer with fairly standard, cyclical mailings you should consider a mailing permit. For an annual fee you can set up a centralized postage payment account with the Postal Service. When you use a Mailing Permit account you print a permit imprint indicia on your mail pieces. This type of indicia simply indicates 'Postage Paid" without specifying an amount and your mailing account is deducted on the basis of weight and standardization of your mailing.
• Postage Meters
With the latest technology advances meters have become even more popular as a convenient way to pay for postage and track costs. Meters are machines that are leased from commercial manufacturers in cooperation with the Postal Service that allow you to dial-up and download postage directly into the machine and then print it as you need it. Meters print postage meter indicia indicating the postage paid directly onto the mailpiece or onto an approved label. A particular advantage of meters is the ability to print the exact rate you need for your particular mailing.
• PC Postage™ Products
If you prefer doing business from your computer, consider PC Postage software products. Like postage meters, PC Postage products and services are available from commercial providers in cooperation with the Postal Service. With PC Postage software you can purchase postage over the Internet and use your standard desktop printer to print the PC Postage indicia directly onto envelopes or labels for your mail or packages. There are great additional features like printing variable rates, integration with scales and related online applications, and postage expense reports.
Simple printed Events Calendar
To develop a simple and update-able rolling monthly calendar on a one sheet that is in a calendar format shows upcoming events. 8.5x11 or legal size. Printed on colored paper. Info taken from the updated web site calendar.
Ideally it would include a contact me form on the back for visitors or ministry/prayer + room for mailer/mailing.
Easy enough for the office to drop in the mail at least once a month to all members.
Wednesday, February 17, 2010
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