Monday, March 1, 2010

Moving towards an ideal solution - longer term

Currently reviewing several Church Management Solutions (ChMS), CRMs, Broadcast Email/Campaign Marketing Provider, Broadcast Voicemail, Google Apps, Workflow Automation, Automated Customer Service, Survey Solution, etc. to develop an integrated solution for a denomination of churches to handle day-to-day process management of their offices, develop automated or standard work flows, etc.

Specifically preparing them to handle an increase of contacts directly or funneled through a separate web site/phone system that will be backed by a sizable and ongoing community outreach & advertising campaign.  Goal of the campaign is to develop interest and feed/assign prospective members/leads out to local congregations and have them be able to route, process, follow up and be accountable – all online enabled.  This includes tracking and follow up with people with both fall out of the process as well as people who then are transitioned to attendees and later members.

We may specifically need assistance in integrating one of the online SaaS Church Management Solutions (Fellowship One, Community Church Builder, etc) with a CRM and Google Hosted Email apps to track communication/touches out to members and record that to their record.

We are potentially looking for a partner to handle development work to bridge a possible ChMS with a more functional CRM and then automate some workflows in between.

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